For app queries and support, please see our FAQs.

This Privacy Policy forms part of the Terms of Use and covers the Trinity College London Rock & Pop Website (the “Website”) and Play Trinity Rock & Pop App (the “App”) available at:

It describes how Trinity College London (“we”, “us” or “our”) collects, protects and uses the personal information received from the Website and App. The data controller for the Website and App is Trinity College London.

We will make every effort to protect the personal information that you provide us with and are committed to respecting your right to privacy.

If you have any requests concerning your personal information or any queries as to how we use your personal information please contact us at


1. Information we collect

We collect personal information from visitors to the Website and App through the use of:

  • online forms;
  • where you respond to surveys; where you register as a user of the Website and App;
  • information that you provide to us for the purpose of subscribing to our Website services;
  • email notifications and/or newsletters;
  • information regarding any transactions carried out between you and us on or in relation to this Website, including any information relating to any purchases you make of our goods or services including purchases in the App Store and Google Play;
  • where you post entries on the Forum pages;
  • every time you email us your details and every time you contact us.

You may visit the Website without registering. If you choose not to register you may not be able to use the Website to its fullest extent. For example, you will be unable to submit posts to the Forum available on the Website.

We may also collect information about your computer, including your IP address, operating system and browser type, for system administration and for some of the purposes set out in section 3 below. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.


2. Children's Privacy

The Websites (save for are not intended for use by individuals under 13 years of age and so if you are under 13 (in particular, using our website at please do not provide any personal information to us without the consent of your parent or guardian.


3. Use of personal information

We use the personal information collected via the Website and App for the purposes of:

3.1 providing, improving and personalising our services, the Website and the App;

3.2 administer the Website and our products in the App Store and Google Play;

3.3 enable your use of the services available on the Website and via the App Store and Google Play;

3.4 administering our Forum service;

3.5 generating anonymous reports about the use of the Website and App;

3.6 providing user support;

3.7 providing third parties with statistical information about our users – but this information will not be used to identify any individual user;

3.8 dealing with enquiries and complaints made by or about you relating to the Website or App;

3.9 providing you with information and news about our programmes, events and services or contacting you to ask you to participate in marketing and academic surveys.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

  • All our financial transactions within the App Store are handled by Apple whose privacy policy can be found here .
  • All our financial transactions within Google Play are handled by Google whose privacy policy can be found here .

You may subscribe to our email newsletters to receive information about some of our activities and programmes. You may also download some of our newsletters directly from the Website without subscribing.

If you register on the Website and App, we may use the personal information we collect from you to send you information about our activities and programmes by email. You may choose not to receive information about our activities and programmes when you register or, if you opt-in to receiving marketing communications when we collect your personal information but subsequently change your mind, you can send us an email at and we will unsubscribe you.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

We will retain the personal information we collect from the Website and App in accordance with our data retention policy.


4. Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the use of cookies on We use "personalisation" cookies to identify you when you visit the Website (where you have given your consent) and to keep track of your browsing patterns and build up a demographic profile. We use "analytics" cookies to understand who has seen which of the pages on the Website and to determine the most popular areas of the Website so that we can improve and develop the Website.

Our use of cookies also allows registered users to be presented with a personalised version of the Website and have access to information about their account.

We may also use “social media” cookies to personalise your interaction with third party social media platforms such as Twitter and Facebook where our Website uses such features. Such cookies recognise users of these social media sites when you view social media content on our Website. They also allow you to quickly share content across media, through the use of simple “sharing” buttons.

No personal information is stored in the cookies that are issued by the Website. The value stored in the cookies is an anonymous identifier, which is not linked to any other personal information you may give us during your visit.

If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our Website. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Websits. Switching off cookies will restrict your use of the Website.

We use the following analytics within the App Store and Google Play:

  • Flurry: analytics, crash reporting, collects user session times, device details, user details, logs custom events;
  • Fabric: analytics, crash reporting, collects user session times, device details, user details, logs custom events, deploy beta;
  • AWS – push notifications, tracks individual device installs and log-ins, can be expanded with analytics, crash reporting;
  • GCM/Firebase – actually implements the push notifications, tracks individual device installs and log-ins, can be expanded with analytics, crash reporting.
  • Apple Push Notification Services – push notifications, tracks individual device installs and log-ins, can be expanded with analytics, crash reporting.


5. Disclosure of your personal information

We will only disclose personal information we collect from you from the Websites:

5.1 to the schools, colleges, education centres, local authorities, community centres or any other entity that provides training courses to individuals taking a qualification awarded by us or that hosts our exams (each a “Registered Examination Centre”) to the extent necessary for the Registered Examination Centre to provide the training course and/or host the exam you are registered for;

5.2 to persons or bodies contracted by us to carry out the roles of examiner, marker, advisor, moderator, tutor, consultant, representative or other similar roles on our behalf in the context of our provision of qualifications;

5.3 as required by law and/or to government bodies and law enforcement agencies, including the Skills Funding Agency for learners in England & Wales. For learners in England & Wales only: some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found on their website;

5.4 in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

5.5 in order to enforce our Website Terms of Use or terms and conditions of supply and other agreements;

5.6 to successors in title to our business; and

5.7 to suppliers we engage to process data on our behalf.


6. Other Websites

The Websites contain links to other Websites which are outside our control and are not covered by this Privacy Policy. If you access other Websites using the links provided, the operators of these Websites may collect personal information from you which will be used by them in accordance with their privacy policy, which may differ from ours. Please check these policies before you submit any personal data to these websites.


7. International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the Website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.


8. Access to your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information when registering for the App. We will store all the personal information you provide to the App on our secure password and firewall-protected servers. You are responsible for keeping your password and user details confidential. We will not ask for your password (except when you log into the App).

You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at


9. Security

We endeavour to take all reasonable steps to protect your personal information. All the personal information we collect is stored securely on our servers and we use secure internet protocols to protect data collection and processing. Any payment transactions will be encrypted.

The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers. By submitting your personal data, you consent to this transfer, storing or processing.


10. Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing the Websites and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Website and App in accordance with strict procedures and security features to try to prevent unauthorised access. 


11. Changes to this Privacy Policy

From time to time we may update this Privacy Policy. When we do we will publish the changes on the Websites. If you do not agree to these changes, please do not continue to use the Websites. If material changes are made to this Privacy Policy, we will notify you by email or by placing a prominent notice on the Websites.






Enter your details below to receive email updates. You can opt out at any time.